To start the return process for your order, please enter your email address or phone number and the order number below.

What is the return policy?

  • Within 30 days of receipt of your shipment
  • In original condition with original packaging and cables
  • Purchased from our website (if you purchased from another store, you'll need to process your return there!)


How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Make sure to insure your package for the full value of the GNARBOX (128GB for #299 or 256GB for $399).  We are not responsible for packages lost in the mail.


What items are non-refundable?

  • GNARBOX units that have been purchased from unauthorized resellers (ie: Ebay, Craigslist, etc)
  • GNARBOX units that have been purchased from an authorized 3rd party seller (ie: B&H Photo Video, Amazon, etc).  If you purchased from a 3rd party seller you need to go through their return policy.


Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.